How to Connect Your Personal ClassPass Account to Your Company-Sponsored ClassPass Account

If you already have (or had) a ClassPass account, you can easily connect it to your employer-sponsored ClassPass plan through Wellness Coach.

 Important: When you log into your personal ClassPass account, you may see a “Reactivate” button; do not click this directly. Doing so may place you on a paid personal plan instead of your employer’s corporate plan. Follow the steps below instead:

1. Open Your Employer Access Link

• Use the link provided by your employer to make sure your benefit applies.

• Sign in through that link to begin.

2. Select “Have an Existing Account?”

• If you’ve had a ClassPass account before, click this option to connect your old account.

3. Contact ClassPass Support 

• Use the in-app chat support bot and copy/paste the message below:

“I was informed by my employer that I now have access to a company plan where credits will be sponsored for me. Since I already had a ClassPass account in the past, can you help connect my account to the company plan?

My company name: [Company Name].

Here is my code: [Employer Code] and my work email: [Work Email].

I do not want to upgrade at the moment, just need help with this.”

Step 4: Verify Your Account

A live agent will follow up with you and may request the following details to confirm your account:

• Company email address

• First and last name

• Last four digits of your card on file

• Billing postal code

• Phone number (with country code)

• Any other email addresses previously used with ClassPass

• Membership city

Make sure you have at least 4 of these available to avoid delays in the verification process.

Step 5: Wait for Confirmation

Once verified, the ClassPass team will finalize the transition and notify you when your corporate membership is active.

• Under Account, you will see the credits plan sponsored by your employer.

• Go to Account > Settings > Info to confirm that both your personal email and your work email are linked.