How to Navigate and Earn Rewards: Complete Guide
Earn points for healthy habits and redeem them for real rewards.
1. Watch Tutorial Video here
2. Access Guide Flyer here
Wellness Coach's Rewards is a point-based feature that lets you earn rewards by using the Wellness Coach app. Through this system, you can accumulate points by engaging in a variety of activities, such as tracking your steps, meditating, hydrating, working out, or participating in challenges—whether they're company-specific or open to all users. Once you accumulate enough points, you can redeem them for Gifted.co gift cards, Awardco points, or level up for a better chance to win raffle prizes set by your company!
Step-by-Step Guide: How to Earn and Redeem Rewards
Note: While the screenshots below show the desktop app, you can follow the exact same steps on your phone using the mobile app.
- Open the Wellness Coach app, scroll down, and you’ll find the Rewards section under daily tracking.

- In the Rewards section, you will see your point balance, expiration date, required points, and the redemption button:

Note: Once your points expire, you can no longer redeem them for rewards. Be sure to redeem your rewards before the expiration date. - Once you've reached the required points, the 'Redeem' button will activate; click on it to redeem your prizes.

- Click "Reward Guide" to see detailed information on how the program works.

- Click "Reward History" to track your past points activity.

- Scroll down to see all the different ways to earn points.

- Click on any category to see the points breakdown.

Earning Cycle:
Points are earned on a quarterly cycle. For example: January 1, 2025 through March 31, 2025 would be an earning cycle. At the start of the new quarter, points reset back to 0.
Note: Your company will set up the reward structure and the rules for point distribution, outlining the tasks and activities that earn you points.
To see your specific rules and ways to earn rewards click here.
Find the Rewards section on your homescreen.

Here’s more information on the three possible ways your company may use to set up your rewards structure.
- Gift cards (Gifted.co) - Click Here
- Levels-based Rewards - Click Here
- Awardco Points - Click Here
Other Helpful Links:
- Is there a limit to the number of points I can earn?
- Do you still get Reward Points for skipping days or partial participation in a challenge?
- Do I have to complete the Program in a certain timeframe to be rewarded points?
- How do I receive my Reward after redeeming it?
- Will my Reward Points roll over to the next quarter?
- How Does the Levels-Based Reward System Work?
- How Do I Earn and Redeem Reward Points for a Gift Card?
- How do I earn and redeem Wellness Coach Reward Points for Awardco Points?
- Why aren't my Points showing up for a completed activity, and how can I get them?
- Troubleshooting: No Balance Showing When Redeeming Your Gifted.co Gift Card
Support
Live Video Support
Schedule a live support session with our team for real-time, face-to-face help whenever you need it.
Learn more about how to book
[Book live support]
Email Support
Reach out to support@wellnesscoach.live for assistance. This contact is also available directly inside the app. Responses may take up to 24 hours.
[Email us]