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How to Navigate and Book a Personal Coaching Session: Complete Guide

You will learn how to select a coach, choose a date and time, complete the booking process, and all the capabilities inside of Personal Coaching

1. Watch Tutorial Video here

2. Access Guide Flyer here

Step-by-Step Guide: Booking a session

Note: While the screenshots below show the desktop app, you can follow the exact same steps on your phone using the mobile app.

  1. On your home page, go to the sidebar and tap Personal Coaching (or use the lower navigation bar on mobile).1-coaching

  2. Explore a coach's profile to view their ratings, credentials, and overview, then select one.3p

  3. Once you are happy with a coach, click "Book", select a time and date, and click "Book Session".6p

  4. Select the duration: 
    30-minute session = 1 credit
    60-minute session = 2 credits7p
  5. Before confirming your booking, a pop-up detailing health data and privacy policies will appear. You can choose to privately share your activity, workouts, sleep, biometrics, nutrition, and AI meeting summaries to give your coach better insights.8p9p
    Finalize: Click on "Authorizations", agree to the privacy policy, and click "Continue".
    Learn more about Health Data Sharing here. 

  6. Your booking is confirmed! Make sure to add it to your calendar so you don't miss it. You will receive an email before the meeting.

  7. You can reach your coach directly via in-app chat. Some coaches have chat enabled for quick check-ins, availability questions, or general messaging.

    Screenshot 2026-08-26 at 11.28.49 AM

Extra: How to Cancel

Go to "My Coaching" to see your upcoming sessions and select the option to cancel.

  • Note: Make sure to cancel at least 24 hours before your session.
10p

 

Other Resources:

Support

Live Video Support
Schedule a live support session with our team for real-time, face-to-face help whenever you need it.
Learn more about how to book
[Book live support]

Email Support
Reach out to support@wellnesscoach.live for assistance. This contact is also available directly inside the app. Responses may take up to 24 hours.
[Email us]